Select a small, current group of people who agreed to marketing messages, and remove anyone who has already purchased.
1. Define a relevant abandoned checkout
Use your shop records to distinguish an unfinished checkout from a casual product view. Decide how long to wait and what event makes the follow-up unnecessary. Having a phone number from a checkout form alone is not permission to send a promotional message. Confirm the recorded permission before preparing the audience.
2. Refresh the exclusions
Check completed purchases, cancelled carts, unavailable items, and opt-outs immediately before launch. A stale export can remind someone about an order they already placed. Tiringo does not monitor shopping carts or stop a campaign when a sale occurs; the shop and your team must maintain this working list.
3. Offer one useful next step
Identify the store, mention the unfinished order without sensitive details, and offer help or a valid checkout link. Test that the destination works on a phone and does not expose another customer’s cart. Avoid invented deadlines, surprise discounts, and repeated reminders after silence.
4. Compare outcomes fairly
Record who received the follow-up and observe replies and completed orders over a defined period. Some people would have returned without a message, so avoid calling every later purchase a recovered sale. Start with one manual batch, log common objections, and use them to improve checkout itself.
5. Handle a purchase during the send
A customer may complete checkout after your audience export but before receiving the message. Prepare a brief response for this mismatch and check the order record before asking them to retry. Use the incident to improve export freshness; repeated stale reminders are a workflow problem rather than a copywriting problem.
- Check completed orders before launch.
- Reconcile late purchases during reply handling.
- Remove buyers from any later batch.
